JivoChat is a popular live chat software that helps businesses communicate with their customers in real-time. While it is a powerful tool, it may only sometimes meet the specific needs of every business. This is where alternative live chat solutions come into play. These alternatives offer similar features, with some offering additional capabilities to serve businesses better.
Whether you are looking for a more affordable option, more customization, or more advanced features, plenty of JivoChat alternatives are available in the market. This article will provide you with some of the top JivoChat alternatives, along with their features and pricing plan to help you make an informed decision.
1. HelpCrunch
Improve your customer engagement and boost sales with HelpCrunch, the top JivoChat alternative for seamless communication. HelpCrunch offers a comprehensive suite of features including live chat, email marketing, a knowledge base, and pop-up options. All customer inquiries are routed to a shared inbox, allowing support teams to effectively manage conversations.
With the use of canned responses, proactive messages, and pre-chat forms, businesses can enhance their customer experience and drive more sales. Conveniently accessible on both Android and iOS devices, HelpCrunch is the perfect solution for any business looking to elevate its customer communication.
Features:
- Provide 24/7 self-service for your customers through an intuitive knowledge base editor
- Attract the attention of more users with eye-catching pop-ups that can help increase conversions and customer engagement
- Customize text, insert visual elements (including videos), set up triggers, choose overlays, and monitor performance with live reports
- Share company news and product announcements with your customers through email newsletters
- Enhance your real-time communication with customers and proactively engage visitors through automated messages offering discounts, feature upgrades, or educational materials
- Automate your customer support with the chatbot feature that can handle simple user queries according to preset scenarios and streamline routine tasks such as chat, tag, and department assignments
- Choose from various templates or create your own to reach your audience effectively
Pricing:
- Basic – $12.00 per month
- Pro – $20.00 per month
- Unlimited – $495.00 per month
2. Tawk.to
Tawk.to is a cost-effective live chat solution that provides essential features for customer communication. It's the perfect choice for those who only require a live chat and ticketing feature.
Features:
- Essential live chat capabilities such as canned responses, private notes, and typing preview
- Ability to view up to four chats simultaneously on one screen
- Assist visitors by viewing their screens and guiding them to a solution
- Users must give permission before initiating screen sharing
- Privacy rules are strictly followed
- Captures visitor data for a better understanding of customers and their website activity
- Monitoring tab categorizes visitors as active, idle, and served
- Opportunity to hire additional help to support your business and visitors
- Ideal for growing brands without in-house resources for interviewing and training agents
Pricing:
Tawk is completely free. Just simply sign-up and get started with messaging.
3. Smartsupp
Smartsupp is a distinctive alternative to JivoChat, combining live chat, chatbot, and visitor screen recording in one solution. Easily integrate with platforms such as WordPress, Shopify, and Google Analytics to track your performance. Stay connected with customers on the go through the convenient mobile app.
Features:
- Essential features such as file sharing, widget customization, and automated messages
- Basic chatbot that allows businesses to automate and streamline their work
- Engages visitors with automatic messages and answers repetitive questions
- A unique feature that shows the movement of each user on the website
- Provides valuable insights and helps improve website performance
Pricing:
- Free – $0.00
- Standard – $19.5 per month
- Pro – $48.00 per month
- Ultimate – contact sales
4. LiveAgent
LiveAgent is an all-in-one help desk software with a sophisticated live chat feature. Connect with users across multiple channels including email, Facebook, Instagram, Twitter, and Viber, and keep all conversations organized in a shared inbox for efficient management.
Features:
- Enables both incoming and outgoing calls with features such as automatic call distribution, IVR, and internal calls
- Converts customer inquiries from various channels (email, chat, call, social media) into tickets that are stored in a shared inbox for effective management and interaction
- Provides basic features such as proactive messages, visitor tracking, real-time typing view, and customizable options
- A customer self-service feature that includes articles, forums, and customer feedback to help users find solutions quickly and efficiently using a powerful search engine bar
Pricing:
- Free – $0.00
- Ticket – $15.00 per agent per month
- Ticket + Chat – $29.00 per agent per month
- All-Inclusive – $49.00 per agent per month
5. Tidio
Tidio is a top alternative to JivoChat that provides real-time customer communication. All customer interactions via chat, email, Messenger, or Instagram are centralized in a shared inbox, making it easier for support teams to collaborate and resolve issues. Additionally, Tidio features a noteworthy chatbot function.
Features:
- A standard live chat tool that has all the essential features for communicating with customers, including customizable widgets, canned responses, and live typing previews
- A chatbot feature that allows you to choose from over 35 templates or create your own using a drag-and-drop visual editor. You can set up actions, triggers, and conditions to make your chatbot more effective
- A visitor list lives preview that lets you see who is visiting your website in real-time. You can access contact details, location, browser information, and last visited page, and you can customize and filter visitor lists to meet your marketing goals
Pricing:
- Free – $0.00
- Communicator – $15.83 per month
- Chatbots – $32.50 per month
- Tidio+ – $240.83 per month
Bottom-line
Finding the right software for communication with your customers can be a challenge. The tool must be reliable and user-friendly, which JivoChat might not meet these days. Fortunately, there are many solid alternatives available on the market.
If you're looking for a comprehensive solution, HelpCrunch offers live chat, email marketing, and a knowledge base all in one place. Tawk.to is a great option if you're looking for a simple live chat solution and are on a tight budget. Smarsupp provides more in-depth insights into your customers' behavior on your site, including screen recording.
LiveAgent is a great choice if you have a high volume of customer inquiries coming from different channels. On the other hand, Tidio is perfect for brands that are looking for an advanced chatbot solution at a reasonable price.
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