IT Support Systems: The 7 Best ITSM tools of 2022

It's no secret that technology has had a profound impact on the way we live and work. In fact, there's scarcely a facet of our lives that hasn't been touched in some way by the digital revolution. And nowhere is this more evident than in the world of business.

Just a few short years ago, businesses were largely reliant on paper-based processes and manual systems to get things done. But thanks to the advent of powerful online tools and platforms, those days are now long behind us. Today, businesses have access to an amazing range of cloud-based technologies that make it possible to streamline operations and improve efficiency like never before.

An ITSM (Information Technology Service Management) tool is a piece of software that helps organizations manage their IT services. ITSM tools can help organizations track and report on their service performance, as well as manage their service desk and help desk operations.

To be successful in today's business environment, you need an effective and efficient IT service management (ITSM) process. The right processes can help your company reach its goals while keeping it moving forward towards greater productivity – just like having the perfect workflow software will do for workplace efficiency.

See below the best ITSM tools available on the market that will aid you in effectively managing your business' IT services. Along with their features, pricing plans, and brief description, it will give you an idea of what will work best for you and your team.

EZOfficeInventory

EZOfficeInventory is the leading asset management software solution. It's designed to save businesses time and money by simplifying inventory tracking and management. With EZOfficeInventory, businesses can track inventory levels in real time, monitor the whereabouts of assets, schedule maintenance, and repairs, and generate comprehensive reports.

The software is web-based, so it can be accessed from anywhere, anytime. And it's easy to use, so businesses can get up and running quickly and efficiently.

This app allows you to run seamlessly across the entire company. It has simple yet effective processes, so it's best for smaller companies who don't have extensive resources at their disposal but still need an easy-to-follow system of tracking down assets and monitoring what happens when they're not around or unable to take care of any issues that arise within a network environment.

Features:

EZOfficeInventory is an online asset tracking software that helps businesses keep track of their equipment and inventory. It’s simple to use and offers a variety of features such as asset tracking, check-in/check-out, and report generation making it a great choice for businesses of all sizes.

Here are some of the list features that you should know about:

• Allows integrations from other systems through their based API
• A web-based asset management tracking software where you can access asset information anywhere with any device.
• RFID reader for scanning large quantities of asset information to monitor and track your assets
• Create and manage your work orders with associated components and easily assign these to your other members by the work order management tool
• Receive, schedule, and customize reports for your analysis and won't miss any significant notification

Pricing:

EZOfficeInventory is a great tool for small businesses and it offers four pricing plans: Essential, advanced, premium, and enterprise. They have a 15-day free trial for you to explore the software and you can upgrade, downgrade or even cancel your subscription anytime you want.

Essential – $35.00 unlimited users per month (Try a 15-day free trial)

• Allows asset tracking
• Get notification alerts and basic reporting
• Reservations and maintenance

Advanced – $45.00 unlimited users per month (Try a 15-day free trial)

• Access all essential features
• Scheduled services and get advanced reporting
• Customize fields for all modules
• Allows purchase orders and carts

Premium – $50.00 unlimited users per month (Try a 15-day free trial)

• Access all advanced features
• Customize substates and roles with advanced access control
• Create work orders and allows the viewing of projects
• Allows service desk integrations and SSO and Google workspace integration

Enterprise – contact EZOfficeInventory to get a quote

• Access all premium features
• Allows custom security and integrations
• Allows custom terms of services plus get an account manager

Try a 15-day free trial offered by EZOfficeInventory by clicking the link below —

Freshservice

Freshservice is one of the most popular ITSM tools in use today. It's simple and easy to use, with a wide range of features that allow businesses to manage their IT support systems.

Freshservice is a company that helps modernize IT service management and accelerate your business's digital transformation. Freshservices provides an integrated platform to enable companies to optimize their technology delivery, increasing operational efficiency in the process while also producing greater value from tech as well!

It has a strong self-service portal that allows users to find answers to their IT-related queries without having to contact the support team. Plus, its mobile app makes it even easier for users to accessFreshService from anywhere.

Features:

Freshservice is a cloud-based IT service management tool that helps businesses track and manage their IT infrastructure. It offers a range of features, including ticketing, asset tracking, reporting, and more.

Here are some of the list features that you should know about:

• Automated discovery tools to track asset information
• Extend workflows in Freshservice by its integration with other third-party software or tools
• Get support for handling users through powerful AI-chatbots that also increases the agent's productivity through intellectual suggestions
• Unified service catalog to easily deploy workflows to give speedy service delivery on modern platforms
• Manage events by creating on-call schedules for agents plus alerting and sourcing correct SMEs to avoid critical problems and continue smooth operations

Pricing:

They offer four different pricing plans for you to choose with access to a variety of features offered in each plan. You can start their 21-day free trial to explore their offers and to see if it’s the right fit for your business.

Starter – $19.00 per agent per month (Try a 21-day free trial)

• Automate processes by their workflow automation
• Create and customize access control on each of your agents
• Create a portal to cater to users across different languages
• Allows 1000 orchestration transaction
• Create a self-service portal for users with the knowledge base
• Access to SLA and incident management

Growth – $49.00 per agent per month (Try a 21-day free trial)

• Access all features from the starter plan
• Provide service catalog for requesting services
• Manage 100 assets within your organization
• Allows 2000 orchestration transaction
• Control and manage purchase orders and on calls
• Customize portals with MSP (multiple support portal) Mode
• Automate approval workflows plus generate multiple SLA policies for tickets

Pro – $89.00 per agent per month (Try a 21-day free trial)

• Access all features from the growth plan
• Allows 5000 orchestration transaction
• Create and customize reports through analytics pro
• Manage contracts, alerts, and software licenses across your organization
• Create team dashboards plus IP restrictions on portals for more helpdesk security
• Get project, problem, change, and release management of your tickets and assets

Enterprise – $109.00 per agent per month (Try a 21-day free trial)

• Access all features from the pro plan
• Create sandboxes for testing workflows
• Allows 20000 orchestration transaction
• Audit logs to track changes under the admin section of the service desk

Try a 21-day free trial offered by Freshservice by clicking the link below —

ServiceNow

ServiceNow is a cloud-based platform that helps organizations deliver digital experiences that are simple, personal, and intuitive. It provides a single source of truth for all digital interactions, unifying silos of information and automating workflows.

It enables organizations to be more responsive to their customers, employees, and partners. By simplifying the delivery of digital services, ServiceNow makes it possible for organizations to focus on their core business goals.

ServiceNow can scale to meet the needs of even the largest organizations because of its cloud-based platform. It is no wonder that ServiceNow is one of the fastest-growing enterprise software companies in the world.

Features:

Servicenow is a comprehensive IT service management (ITSM) tool that enables organizations to manage and monitor their IT infrastructure from a single platform. It offers a wide range of features, including ticketing, asset management, change management, problem management, reporting, and more.

Here are some of the list features that you should know about:

• Use AIOps, and automation, and get insights to predict issues and make a resolution
• Automate engine for requests, solve problems, and connect with customers
• End-to-end digital workflow to scale and support operations
• Financial service for customers experience and agent with compliance
• Modern service providers create innovative solutions
• Deliver transform impact IT resilient with productivity-boosting service

Pricing:

As the world’s leading provider of Service Management solutions, ServiceNow is in a unique position to help organizations transform the way they work. ServiceNow offers a variety of pricing plans to meet the needs of any organization. You can contact ServiceNow for more detailed pricing information.

SolarWinds

SolarWinds is a leading provider of powerful and affordable IT management software. Their products are used by tens of thousands of customers worldwide, ranging from small businesses to Fortune 500 companies. SolarWinds is committed to delivering innovative, easy-to-use products that meet the needs of today's IT professionals.

Their products are designed to help customers maximize their investment in technology while simplifying the complex tasks associated with managing complex IT environments. Their products are backed by a team of passionate engineers who are constantly innovating and evolving the product line to meet the ever-changing needs of their customers.

In addition to its commitment to innovation, SolarWinds is also committed to providing outstanding customer service. Their team of highly-skilled and knowledgeable support technicians is available 24/7 to help address any issues that may arise. SolarWinds' commitment to customer satisfaction is evident in everything they do, and it is this commitment that has made them one of the most trusted names in the IT industry.

Features:

SolarWinds is a company that provides a variety of software products for IT professionals. These include network management, performance monitoring, and systems administration tools. Additionally, SolarWinds offers a variety of education and support services to help you get the most out of its products.

Here are some of the list features that you should know about:

• Assess and monitor databases with database management tools
• Get IT security to reduce unwanted sources, attack surfaces, and improve compliance
• Give user experience a unified performance by monitoring and tracking across applications
• Network management tools to monitor and troubleshoots network performance issues. It can provide you with real-time data on network traffic, bandwidth utilization, and packet loss.
• Hybrid Cloud observability for optimizing performances, ensuring availability, and reducing time across premises

Pricing:

SolarWinds is a leading provider of powerful and affordable IT management software. SolarWinds’ pricing plans are designed to meet the needs of any organization, large or small.

Team – $19.00 per month (Try a 30-day free trial)

• Create service portal
• Incident management for handling issues
• Allows unlimited requestors

Business – $39.00 per month (Try a 30-day free trial)

• Access all features from the team plan
• Change management plus create a service catalog
• Allows custom roles and creates groups
• Internationalization and get real-time 24/7 live chat support

Professional – $69.00 per month (Try a 30-day free trial)

• Access all features from the business plan
• Allows custom fields and forms
• Get advanced automation and network discovery
• Get API access and allows schedule reports
• Contract management plus get to chat, phone, and email support

Enterprise – $89.00 per month (Try a 30-day free trial)

• Access all features from the professional plan
• Access to visual CMDBB and dependency mapping
• Allows multi-factor authentication (MFA)
• Allows up to 1,500 API per user per minute

Try a 30-day free trial of SolarWinds by clicking the link below —

BMC Remedy

BMC Remedy is an enterprise software company that specializes in IT service management tools. It was founded in 1980, and its headquarters are in Houston, Texas.

The company's primary product is BMC Remedy ITSM, a set of tools for managing incident, problem, change, and service request processes. ITSM also includes a knowledge management tool and a self-service portal.

BMC Remedy is available in both on-premises and cloud-based versions, and it offers a wide range of integration options. Its user-friendly interface makes it easy to use, even for complex processes.

Features:

BMC Remedy is one of the most popular ITSM tools on the market, and for good reason. It offers a wide range of features that are essential for managing IT support systems.

Here are some of the list features that you should know about:

• A ticketing system that allows you to track and manage support requests
• Automated workflows that help you quickly resolve issues
• A self-service portal that lets end users resolve common problems on their own
• Reporting and analytics capabilities that allow you to track performance and measure service levels
• Integration with third-party applications and systems to extend the functionality of BMC Remedy
• Deliver fast response of service and support through their built-in knowledge-centered service

Pricing:

BMC Remedy is one of the most popular IT support systems (ITSM) in use today. It offers a wide range of features and capabilities, and it can be used to manage everything from help desk operations to complex service management initiatives. Pricing for BMC Remedy can vary depending on the size and complexity of your organization. You can contact BMC Remedy for pricing information and settle on a price that works for you.

NinjaOne

NinjaOne is an Information Technology Service Management company that helps businesses to better manage their IT services. Their software offerings include a ticketing system, an asset management system, and a help desk system.

They also provide training and support services to help businesses get the most out of their software. In addition, NinjaOne offers consulting services to help businesses assess their IT needs and develop strategies for improving their service management.

As a result, they are a one-stop shop for all things IT service management. Whether you need software, training, or consultancy, NinjaOne can help you to better manage your IT services.

Features:

NinjaOne is a comprehensive IT support system that offers a wide range of features to help businesses manage and monitor their IT infrastructure. It provides a centralized platform for managing IT assets, tracking support requests and incidents, and monitoring network performance.

Here are some of the list features that you should know about:

• Real-time monitoring and reporting of all IT infrastructure components
• Automated incident response for faster resolution times
• Integrated ticketing system for streamlined issue management
• Easy access to support resources through an intuitive interface
• Detects and removes an unauthorized and unknown application
• Manage contextual information of IT environments through documentation

Pricing:

NinjaOne is a pricing strategy software that allows businesses to find the optimal price for their products. It does this by taking into account factors such as cost, demand, and competitors' prices. Contact NinjaOne to get a custom quote. You can also try their 14-day free trial before deciding whether to commit.

Try a 14-day free trial of NinjaOne by clicking the link below —

Cherwell

Cherwell Service Management is a cloud-based IT solution that helps your organization streamline and automate support processes for an easier, more efficient way of doing things.

Cherwell's ITIL-based processes are proven to be efficient and effective. The company offers a wide range of services, including incident management which enables users to leverage change management in order to alter their environment or fix problems quickly when they arise without disrupting normal workflow for other employees who may not need access due to changes being made internally rather than externally sourced 

It also provides deployment process compliance with application/Infrastructure releases ensuring stability across your enterprise through automation wherever possible so you can focus more time on what really matters.

Features:

The Cherwell Service Management suite is designed to align with native workflow processes, which means that departments can customize the solution according to their own unique needs. It also offers a wide range of features that make it an ideal choice for businesses of all sizes.

Here are some of the list features that you should know about:

• Support for both IT and non-IT service requests
• A configurable and customizable interface that can be tailored to meet the specific needs of your business
• A comprehensive ticketing system that allows you to track the progress of service requests and resolve issues quickly
• A powerful reporting system that provides insights into how your IT infrastructure is performing
• A self-service portal that gives employees access to the resources they need to resolve common issues on their own

Pricing:

To learn more about Cherwell, visit their website and contact sales to get full details of the pricing that might suit your growing business.

Conclusion

The importance of ITSM tools in times of technology cannot be understated. With the ever-growing amount of devices and software that need to be managed, having the right ITSM tool in place is essential for any organization. The right tool can help manage and monitor devices and systems, as well as troubleshoot and resolve issues quickly.

As technology advances, so must our methods of managing and maintaining it. The seven best information technology system management tools of 2022 are outlined in this article. Each tool has its own advantages and disadvantages, but all are designed to help you manage your IT systems more effectively. Choose the one that best suits your needs and get started today!

Frequently Asked Questions (FAQs)

Question 1: What is an ITSM tool? An ITSM tool is a software application that helps organizations manage and monitor their IT service operations. The tool allows managers to track incidents, problems, changes, and other activities related to services. Additionally, ITSM tools help optimize service delivery and support business goals.

Question 2: What are the benefits of using an ITSM tool? By using an ITSM tool, businesses can improve their service management processes and reduce operational costs. The tool also provides transparency into the performance of IT services and can help identify potential improvements.

Question 3: How do I select the best ITSM tool for my organization? When selecting an ITSM tool, it is important to consider the specific needs of your organization. Additionally, you should compare the features and pricing of different tools to find the best option for your business. You can also read online reviews and ask for recommendations from other businesses.