If you run a small business, then you know that managing customer support can be a real challenge. You need to have the right tools in place to make sure that you’re providing your customers with the best possible experience. One of the most important tools that you can use is help desk software.
Help Desk Software is a software application that provides a single interface for managing customer service and support requests. It enables businesses to streamline their customer service operations by automating the process of routing, tracking, and resolving customer issues.
Help Desk Software also allows businesses to track and report on customer satisfaction levels, providing valuable insights into the effectiveness of their customer service operations. In addition, Help Desk Software can help businesses to reduce their costs by automating the process of handling customer inquiries and requests.
Without help desk software, businesses would have to rely on manual processes to track customer issues and then follow up with them. This would be very time-consuming and could lead to a lot of lost customers.
Hence, it is essential to have a Help Desk Software for your business. To help you choose the right Help Desk Software for your business, we’ve compiled a list of the 11 best Help Desk Software solutions for small businesses. I'll be including down below its features, pricing plans, and an overview to help you decide if it fits your business.
Our content is supported by our reader, that means some of the link from this article and within this website are affiliate links. If you click any of these links, then we may earn a commission with no extra cost to you. Please see our Affiliate Disclaimer here.
Zendesk is one of the most popular customer service software on the market. It allows businesses to manage and track customer interactions through a variety of channels, including phone, email, chat, and social media. The software also offers a wide range of features that can help businesses improve their customer service operations.
You can use Zendesk to create a knowledge base of FAQs, track customer satisfaction levels, and integrate with other business tools. You can also choose from a variety of Support plans depending on your team's size and needs. Plus, with Zendesk's ever-growing list of satisfied customers, you can be confident that you're making the right choice for your business.
Zendesk is a customer service software company with a wide range of features to help businesses manage their customer interactions. It includes ticket management, chatbots, a knowledge base, and reporting. Zendesk also integrates with a number of other software programs to provide an even more comprehensive customer service solution.
Here are some of the list features offered by Zendesk:
- Use collaboration tools to connect with external and internal partners
- Monitor sales performance and tasks by using a customizable dashboard with drag and drop widget
- Allows you to provide support to your customers through messaging, live chat, social email, and voice.
- Reduce resolution time for agents by building a community forum and help center where customers can fix their issues at their own pace
- Use automation AI power bots to provide good customer support where they never have to repeat themselves
- Manage, prioritize, and track customers in a centralized workspace with 1000+ pre-built integration for better customer service
Zendesk is a customer service software company that offers both free trial and paid subscriptions.
Suite Team – $49.00 per agent per month (Try a 30-day free trial)
- Industry-leading ticketing system to engage with customers
- Provide support through email, live chat, voice, and SMS
- Create a single Help center for customer's own resolution
- Use a pre-built dashboard for analytics and reports
- Access to robust's API in standard rate limit
- Get 50 AI-powered automated answers and standard storage for files and data
Suite Growth – $79.00 per agent per month (Try a 30-day free trial)
- Access everything in the suite team plan
- Access to robust's API in advanced rate limit
- Create multiple Help centers for customer's own resolution
- Get 100 AI-powered automated answers and intermediate storage for files and data
- Create a self-service customer portal and multiple support requests to show a set of ticket fields
- AI-powered knowledge management for agents to easily add information and respond faster in helping the customer
Suite Professional – $99.00 per agent per month (Try a 30-day free trial)
- Access everything in the suite growth plan
- Get 500 AI-powered automated answers and intermediate storage for files and data
- Access to a prebuilt and customizable dashboard for analytics and support
- Provide support for your customers in multiple languages
- Access to call management tools to deliver more enhanced support
Try Zendesk's 30-day free trial by clicking the link below —
FreshDesk is a customer support and engagement platform that helps businesses manage their customer relations. It offers a suite of tools to help businesses keep track of customer interactions, including ticketing, knowledge management, live chat, and email integration.
It is perfect for small businesses or anyone who needs to stay organized. You can access the app from any device, and it’s easy to use.
They also offer a mobile app so that businesses can provide support on the go. In addition to its customer support features, it also provides a CRM system to help businesses track their sales and marketing efforts.
FreshDesk is a cloud-based customer support software that offers a suite of tools to help businesses manage and track customer interactions. With Fresh Desk, businesses can create custom workflows to automate their support process, set up triggers to send automated responses to customers, and even collaborate with other team members on customer support tickets.
Here are some of the list features offered by FreshDesk:
- Resolve customer's issues with the team by using collaboration tools
- Repetitive help desk tasks automation to increase your team's productivity
- Track assigned and categorize tickets coming from multiple channels using ticketing tools
- Manage all support-related communication from multiple channels through email, call, chat, and social media
- Manage field service by scheduling dashboards, service groups, tasks creation, updating information, and time tracking work spent in the field
- Create a self-service experience with a knowledge base forum for your customer using self-service tools
FreshDesk is a great help desk software that is offered at a very affordable and reasonable price. It is one of the most popular help desk software on the market and has been used by many businesses all over the world. They offer a freemium version where you can use it as free and allows you to upgrade to access more features. They offer a free trial to each pricing plan so that you can try it out before deciding which one to purchase.
Free – $0.00
- Convert email and social inquiries to tickets
- Create your own business rules for the dispatch of your tickets
- Get reports by analyzing the trend of your ticket
- You can choose your data center location
- Use team collaboration tools with 24/7 email support
Growth – $15.00 per agent per month (Try a 21-day free trial)
- Everything in the free plan
- Automate tasks, follow-ups, and escalations plus get 24/5 phone support
- Detect viewing and replying of an agent to a ticket to avoid duplicating effort
- Access to 1000+ marketplace apps and get an in-depth help desk report
- Custome email server, ticket statues, ticket views, and ticket fields
Pro – $49.00 per agent per month (Try a 21-day free trial)
- Everything in the growth plan
- Get up to 5 multiple products
- Create custom roles, reports, and dashboard
- Create community forums and manage a knowledge base
- Automatically assign tickets to available agents through round-robin routing
- Invite third parties and external agents to help resolve complex customer problems
Enterprise – $79.00 per agent per month (Try a 21-day free trial)
- Everything in the pro plan
- Get unlimited products
- Assist bots and email bots to respond faster regards to customer issues
- Increase helpdesk security by IP range restrictions
- AI-powered social signals to cancel noise and find important tweets
- Manage published knowledge base articles by an approval workflow
Try FreshDesk's 21-day free trial by clicking the link below —
Zoho Desk is a powerful and versatile help desk software solution that enables organizations to better manage their customer support operations. They offer a comprehensive set of features and tools to help businesses manage their customer support activities more effectively and efficiently.
With Zoho Desk, businesses can automate their customer support processes, track and monitor customer support activity, and provide better customer service. In addition, Zoho Desk integrates with other Zoho products and services to provide customer support and to see the complete picture of the customer journey, empowering businesses to resolve issues more quickly and effectively.
Zoho Desk is a help desk software that helps businesses manage customer support and communication. It offers a suite of tools to organize and manage customer data, track and prioritize requests, collaborate with team members, and more.
Here are some of the list features offered by Zoho Desk:
- Ticketing System that allows businesses to create, track, and assign tickets to team members
- Knowledge Base that stores information about common issues and solutions so customers can find answers on their own
- Collaborative Tools that allow team members to work together on tickets and share notes, files, and comments
- Customize the help desk by using a template for ticket forms, creating a self-service portal, and domain mapping for the extension of your brand
- Manage everything in one place by providing phone calls, emails, live chat, and social media to always connect with your customers
Zoho Desk is a pricing software that allows you to control and price your products with ease. It also offers various features for businesses of all sizes and has three different pricing options to offer for your businesses.
Free – $0.00
- Email ticketing and mobile apps
- Provides private knowledge base and 24/5 email support
- Help center and customer management
- A help desk with different language support for customer
Standard – $14.00 per agent per month (Try a 15-day free trial)
- Everything from the free plan
- Allows marketplace extensions and integrations
- Create workflows, and assignments, and supervise rules
- Provide public knowledge base and 24/5 phone support
- Social and community channels plus product-based ticket management
Professional – $23.00 per agent per month (Try a 15-day free trial)
- Everything from the standard plan
- Multi-department ticketing and allows automatic time tracking
- Team management and Blueprint-basic process management
- Create tasks, events, and call activities plus agent collision for checking work efforts
- Match ticket assignment and allows ticket sharing
- Private Market place extensions with 24/5 chat support
Enterprise – $40.00 per agent per month (Try a 15-day free trial)
- Everything from the professional plan
- Get “Zia” Artificial intelligence bot
- Allows role-based data sharing and field watching
- Management from advanced processes and contracts
- Multi-brand extension help center and custom functions
- Global reports and dashboard plus validation rules and layout rules
Try Zoho Desk's a 15-day free trial by clicking the link below —
LiveAgent is a powerful customer service tool that enables agents to provide live and personal assistance to customers via web chat. By connecting with customers in real time, agents can resolve issues quickly and efficiently, improving the overall customer experience.
In addition, LiveAgent offers a number of features and options that allow agents to customize the chat experience for each individual customer. Agents can use chat macros to insert pre-written responses into the chat window, which can save time when addressing common questions. They also provide detailed transcripts of each chat session, which can be used for training and quality assurance purposes.
LiveAgent is a customer service software that provides an interactive experience between customers and businesses.
Here are some of the list features offered by Live agent:
- Allows to assign and transfer tickets between agents and departments
- Automatically filter spams messages or emails in your help desks
- It also has a ticketing system in which customers can create tickets for their issues and track the progress of those tickets
- Integrates with social media platforms such as Facebook and Twitter, so that customers can contact businesses through those platforms
- It offers a live chat interface in which customers can communicate with customer service representatives in real-time
When it comes to pricing, LiveAgent offers a variety of options for businesses of all sizes. They have a pricing plan that will fit your needs and budget. Plus, their customer service is always available to help you find the right plan for your business.
Free – $0.00
- Get 1 phone number, email address, and chat button
- Create a customer portal and forum
- Customer service and basic reports
Ticket – $15.00 per agent per month (Try a 14-day free trial)
- Unlimited ticket history and unlimited email addresses with advanced reporting
- Access to API and integrations
- Create a customer portal and forum
- Make time rules and have a white glove setup
Ticket+Chat – $29 per agent per month (Try a 14-day free trial)
- Everything in the ticket plan
- Get unlimited chat buttons
- Feedback management and monitor real-time visitors
- Audit log, time tracking, and control social networks
- Send proactive chat invitations
All-inclusive – $49.00 per agent per month (Try a 14-day free trial)
- Everything in the ticket+chat plan
- Allows call routing and transfer with call center support
- Allows unlimited call recordings and video call
Try LiveAgent's 14-day free trial by clicking the link below —
HubSpot is a platform that provides users with the tools and resources they need to grow their businesses. From marketing and sales to customer service and automation, HubSpot offers a comprehensive solution for businesses of all sizes.
Other than its robust features, HubSpot is also known for its excellent customer support and extensive training materials. Whether you're just getting started with inbound marketing or you're a seasoned pro, HubSpot is a great choice for growing your business.
HubSpot offers comprehensive help desk software that can be tailored to meet the specific needs of your business.
Here are some of the list features offered by Hubspot:
- Automatic ticket assignment and routing based on preset criteria
- Ability to create and share knowledge bases with your team
- The ticketing system that allows you to easily manage customer support requests
- Reporting tools that provide insights into how your team is performing
- Engage your customers in all your communication channels within one shared inbox
Hubspot offers a variety of pricing plans in customer service to accommodate the needs of different businesses.
Starter – $45.00 per month (Try a 14-day free trial)
- Remove Hubspot branding in live chat, documents, email, and meeting schedules
- Automated simple tickets plus shared and mobile inbox
- Have basic bots, ticket pipeline, team emails, and callings
- Email tracking and get reports from the dashboard
- Get email and in-app chat support
Professional – $450.00 per month (Try a 14-day free trial)
- Everything from the starter plan
- Help desk automation with a knowledge base
- Allows channel switching and custom portal
- Get advanced phone support and analytic service
Enterprise – $1,200.00 per month (Try a 14-day free trial)
- Everything from the professional plan
- Manage scaling systems and customize records
- Custom objects and calculated properties
Try Hubspot's 14-day free trial by clicking the link below —
Cayzu is a cloud-based help desk software solution that offers businesses of all sizes a comprehensive and affordable way to streamline their customer service operations. With Cayzu, businesses can keep track of customer inquiries and requests via a central online portal, making it easy to resolve issues in a timely and efficient manner.
Cayzu also provides businesses with a variety of powerful tools for managing their customer service team, including an automated ticketing system, performance reporting, and even an AI-powered chatbot. By using Cayzu, businesses can improve their customer service operations while saving time and money.
Cayzu is a cloud-based customer service software that helps businesses manage customer interactions across different channels, including email, phone, chat, social media, and the web.
Here are some of the list features offered by Cayzu:
- Automated ticket routing and assignment based on business rules
- Customizable dashboard with drag and drop widgets for easy viewing of important data
- A built-in help desk that allows businesses to create tickets and track their progress
- Reports and analytics to help businesses measure customer satisfaction and engagement
- Create customer surveys to know customer satisfactory experience
Cayzu offers a pricing scheme that is fair and affordable for all businesses. The prices of each plan depend on the number of agents that your business has. Each pricing plan offers a free trial so that you can explore all of Cayzu's features before deciding if it's the right help desk software for your business.
Basic – $4.00 per agent per month (Try a 14-day free trial)
- Good for 70 agents
- Get email and social channels
- Web widgets plus a basic knowledge base
Team – $9.00 per agent per month (Try a 14-day free trial)
- Everything in the basic plan
- Time tracking
- Make automation rules and collision detection
- Allows app integrations and custom domain mapping
Pro – $19.00 per agent per month (Try a 14-day free trial)
- Everything in the team plan
- Reports and dashboard with custom fields
- Multilingual content and create multiple ticket forms
- SLAs and business hours plus CSAT surveys
Enterprise – $29 per agent per month (Try a 14-day free trial)
- Everything in the pro plan
- Get multi-brand support and API access rest based
- Custom agent roles and ticket views
- Ticket dependencies
Enterprise Plus – $39.00 per agent per month (Try a 14-day free trial)
- Everything from the enterprise plan
- Custom license agreement and IP whitelisting
Try Cayzu's 14-day free trial by clicking the link below —
Help Scout is a software company that provides customer service and support tools. The company was founded in 2011 by two former HubSpot employees, and it has since grown to serve over 10,000 customers in more than 100 countries.
The company offers a variety of features to help businesses provide excellent customer service, including an automated email system, a knowledge base, and a client portal. Help Scout also offers a number of integrations with popular business software, making it easy to get started with their service.
Help Scout is also known for its outstanding customer support. The company offers 24/7 live chat support, and its team is always happy to help with any questions or problems you may have. If you're looking for a customer service solution that will help you provide exceptional service, then Help Scout is definitely worth considering.
Help Scout has a variety of features that makes it a great choice for businesses of all sizes. It offers a range of tools for managing customer interactions, including an email editor, chat interface, and knowledge base.
Here are some of the list features offered by Help Scout:
- Easy escalation through provided live chats
- Integrates with a variety of popular business tools, making it easy to use with your existing workflow.
- Create and manage customer support queues to keep track of customer inquiries and ensure that they are dealt with in a timely manner
- Send targeted messages to the right people who you think need help to develop customer experience
- Respond to emails in minutes by using the familiar interface and searchable library of frequently asked questions
At Help Scout, they want to make sure that their product is accessible to as many people as possible, and that it remains a valuable investment for businesses of all sizes.
Standard – $20.00 per user per month (Try a 15-day free trial)
- Get started with 2 mailboxes and 1 Docs site
- Access to 25 users and API plus 50 integrations
- Get beacon help widget, live chat, and in-app messaging
- Custom reports and automated workflows
Plus – $40.00 per user per month (Try a 15-day free trial)
- Everything in the standard plan
- Get started with 5 mailboxes and 2 Docs site
- Access to unlimited user and 25 light user
- Get unlimited reporting history and advanced API access
Pro – $65.00 per user per month (Try a 15-day free trial)
- Everything from the plus plan
- Get started with 25 mailboxes and 10 Docs site
- Access to 50 light users
- Get tiered discounts and enterprise security
Try Help Scout's 15-day free trial by clicking the link below —
Kayako is a software tool designed to automate your customer service workflows. It lets you provide real-time support for customers on live chat and makes it easy for them to resolve any issues without needing assistance from an employee or salesperson by only allowing self-serve functionality through the platform's interface which can also be accessed remotely via the website, mobile applications & social media networks such as Facebook Messenger.
With their new knowledge base, you can offer your clients an instant answer to any question by typing in the search box. In addition, you are able to provide them with great images and videos for easy comprehension of content as well as access from anywhere at any time.
Kayako is help desk software that enables businesses to manage customer support through a single platform. It offers a range of features that allow businesses to streamline their customer support process, including ticket management, chat and phone support, knowledge base management, reporting tools, and more.
Here are some of the list features offered by Kayako:
- Proactively reach out to your customers with helpful messaging and content
- Build multiple help centers that are unique in their design and information offered
- Create a repository of self-help articles videos FAQs etc
- Set SLAs so you’re never late on ticket deadlines
- Integrate other tools such as Zapier Salesforce Slack
Kayako is a help desk software that offers four pricing plans: Starter, Essential, Professional, and Enterprise with different features that fit businesses of all sizes.
Start at $60.00 per agent per month (Try a 14-day free trial)
- Get advanced workflow customization
- Custom performance reports and custom forums for help centers
- Inter help center with knowledge base plus salesforce integration
- Custom security policies, roles, and permissions
Try Kayako's 14-day free trial by clicking the link below —
Happy Fox help desk software is a comprehensive solution that enables businesses to manage all types of requests from a central location. With its robust ticketing system, knowledge base, and community forums, Happy Fox provides everything you need to effectively manage customer inquiries. Additionally, the software is easy to use and can be customized to meet the specific needs of your business.
Happy Fox is a help desk software that is designed for small businesses. It offers a variety of features such as ticket management, chat support, and a knowledge base. It also integrates with other applications such as Salesforce, Zendesk, and Desk.com.
Here are some of the list features offered by Happy Fox:
- Automatically organized the tickets in categories such as marketing, billing, and customer support to view data easily
- Manage customer conversation from multiple channels like social media, email, phone calls, and live chat
- Create and send surveys to customers to receive feedback and improve and support the customer experience
- Receive performance reports from distribution of tickets, SLA reports, custom fields, and CSAT scores
- Create FAQs pages and promote self-help to customers through their knowledge base software
Happy Fox offers a variety of pricing plans to meet the needs of small businesses. Their pricing depends on the number of agents the company has and they have a variety of pricing for annual, monthly, 2-year savings plans, and 3-year contract plans. You can acquire a much more cheaper price by subscribing to the 2-year savings plan.
Mighty – $26.00 per agent per month (Try a 14-day free trial)
- Omnichannel ticket creation with SLA management
- Knowledge base for self-service support for customers
- Get migration assistance and SSL certificate hosting
Fantastic – $39.00 per agent per month (Try a 14-day free trial)
- Everything in the mighty plan
- Create a multi-brand help desk with 24/7 email support
- Receive SLA breach notification and custom ticket queues
Enterprise – $52 per agent per month (Try a 14-day free trial)
- Everything in the fantastic plan
- Proactive agent collision plus get 24/7 email and chat support
- Assessment and Task management
Enterprise Plus – $64 per agent per month (Try a 14-day free trial)
- Everything in the enterprise
- Get all-time reporting history and agent scripting
- Get 24/7 email, chat, and phone support
Try Happy Fox's 14-day free trial by clicking the link below —
If you're looking for reliable and user-friendly help desk software, you can't go wrong with Help Spot.
With its intuitive interface, Help Spot makes it easy to keep track of all your support tickets in one place. And thanks to its built-in knowledge base, you can quickly resolve common issues without having to contact a customer service representative.
Best of all, Help Spot integrates with a variety of third-party applications, making it easy to manage your support team's workflow. Whether you're managing a small business or a large enterprise.
HelpSpot's automation tools are the perfect way save time and effort while ensuring that all of your important tasks get completed. For instance, you can use Help Spot’s power in automating ticket assignments so as soon as an issue comes into play it will be sent straight to one person without any additional work on their part.
Small businesses need help desk software that is easy to use, reliable and affordable. Help Spot offers all of those features and more.
Here are some of the list features offered by Help Spot:
- Easily create tickets via email or phone
- Track the status of your tickets and resolution times
- Access customer support through chat or phone
- Get real-time updates on ticket progress
- Collaborate with other team members on tickets
Small business owners have a lot of choices when it comes to choosing help desk software. The right one for your company will depend on the size of your business, the features you need, and your budget. Help Spot offers one pricing plans that are designed to meet the needs of small businesses. It comes with a free 21-day trial so you can try out the software before you commit to a plan.
Starts at $14.00 per agent per month (Try a 21-day free trial)
- Access all features
- Get U.S based email and chat support
- No limits and add-ons
Try Help Spot's 21-day free trial by clicking the link below —
WPForms is a fantastic and powerful plugin to use for your contact form needs. It's easy enough that even beginners can master it in no time at all, while still packing tons of features into its compact codebase.
With the customer support form builder, you can create a convenient and effective way to receive feedback from your customers. Your team will be able to submit requests quickly so they're sure to get seen by those who need it most.
Plus there are over 3000 different software integrations including service desk tooling as well as marketing automation components that make it one of the most versatile plugins available.
If you're looking for a powerful and user-friendly contact form plugin, then WPForms is definitely worth considering.
WPForms is a powerful help desk software that offers a wide range of features to help small businesses manage customer support efficiently.
Here are some of the list features offered by WPforms:
- Allows you to create custom forms and fields according to your needs.
- Get automatic notifications and autoresponders for new tickets, so you can keep track of all support requests without having to constantly check your email inbox.
- Set up automated replies for common questions, so customers get a response as soon as they submit a ticket.
- Offers multilingual support, so you can easily translate your forms into different languages and cater to a global audience.
- Integrates with some of the leading third-party services such as Google Sheets, Dropbox, MailChimp, etc., so you can easily manage all your data in one place.
WPForms is a popular help desk software that offers different pricing plans to its users. All the plans offer unlimited support tickets, storage, and forms.
Basic – $39.50 per year
- Use on 1 site
- Allows multi-page forms customization with page builder support
- Access to import and export tools plus form layouts
- Access to all essential features such as form templates, advanced form fields, entry management, email summaries, and spam protection
Plus – $99.50 per year
- Everything from the basic plan
- Use on 3 sites
- Allows marketing integrations from MailerLite, MailChimp, GetResponse, and more
- Allows forming automation in smart workflows and data routing
Pro – $199.50 per year
- Everything from the plus plan
- Use on 5 sites
- Accept payments from PayPal, square, and stripe with no transaction fees
- Access to advanced form features and get 5000+ Zapier integrations
- Access to conversion tools to form landing pages and user journey reports
Elite – $299.50 per year
- Everything from the pro plan
- Allows premium integrations from Salesforce, ActiveCampaign, Hubspot, Webhooks, and Authorize.net
- Get multisite support and advanced access control in site management
write a conclusion about Help Desk Sofware for businesses
Help Desk Software is a valuable asset for businesses of all sizes. The right software can help your business manage customer support, track and resolve issues, and improve communication with customers.
So, what Help Desk software do you think fits your business? We’ve provided a list of the best Help Desk Software options available in 2022. Each of these programs has been evaluated based on features, price, ease of use, and customer reviews. If you are looking for a comprehensive solution to your customer support needs, any one of these programs should be a good fit for your business.
With the help of great Help Desk software, you can provide excellent customer support and give your customers the experience they deserve.
Frequently Asked Questions (FAQs)
Question 1: How does help desk software work? Help desk software helps organize and manage customer support requests. It can also help track customer interactions and resolve issues more efficiently. The software typically allows users to create tickets or requests for help and then assign those tickets to specific team members or agents. Users can also track the progress of each ticket, and see what steps have been taken to resolve it. Help desk software can also generate reports on customer support activity.
Question 2: What are the benefits of using help desk software? Help desk software can improve customer satisfaction by providing a more organized and efficient way to manage customer support requests. It can also help reduce the time it takes to resolve issues, and can help generate reports that can be used to improve customer support operations.
Question 3: How much does help desk software cost? Help desk software prices can vary depending on the features and functionality you need. Some help desk software solutions are available for free, while others can cost hundreds or even thousands of dollars per month.
Question 4: What features should I look for in help desk software? When choosing help desk software, you should consider the features that are most important to you and your business. Some common features to look for include ticketing, assignment and tracking, reporting, and integration with other applications.
Question 5: What are some popular help desk software solutions? Some popular help desk software solutions include Freshdesk, Zendesk, HappyFox, and Kayako.