Zoho Desk is a powerful helpdesk software that helps businesses manage their customer support operations efficiently. However, it may not always be the best fit for everyone. Some businesses may require more advanced features, while others may have different budget constraints.
This is where Zoho Desk alternatives come in – they offer similar functionality and benefits as Zoho Desk but with varying degrees of customization, pricing, and user experience.
In this blog post, we've listed below some of the top Zoho Desk alternatives available in the market today, so you can decide which one is best for your business. Whether you're looking for a more affordable option or need more advanced functionality, we've got you covered. So let's dive in and discover the best Zoho Desk alternatives.
1. Zendesk
ZenDesk is a widely used alternative to Zoho Desk that provides employees in customer service with a single dashboard to monitor, prioritize, and manage support requests. With ZenDesk, agents can conveniently access and manage all customer support discussions from a centralized location.
Features:
- Enable your customer care team to manage all client contacts from a unified virtual workspace
- Keep track of customer history, resolve their issues, and provide a performance summary to customer success managers
- Save time by using pre-defined ticket responses to quickly handle interactions
- Utilize bots, AI-powered processes, and content management systems for help centers and knowledge bases to enhance client self-service capabilities
Pricing:
- Suite Team – $49.00 per agent per month
- Suite Growth – $79.00 per agent per month
- Suite Professional – $99.00 per agent per month
- Suite Enterprise – $150.00 per agent per month
2. Proprofs Helpdesk
ProProfs Help Desk is a viable alternative to Zoho Desk, and it's available for free. This platform provides a robust solution for handling customer requests through various channels such as email, live chat, and a help center. Additionally, customized chat widgets and AI-powered chatbots are available to assist customers who cannot locate what they need. ProProfs Help Desk also includes two major product lines: staff training and PM solutions that promote teamwork and enhance productivity.
Features:
- ProProfs streamlines your communication by providing a unified inbox for all your customer-facing channels
- Customize your chat window for multiple teams with ProProfs chat software
- Automatically assign tickets to agents to minimize delays in handling customer requests
- Gain insight into crucial help desk metrics, including average initial response time and ticket resolution timeframes
- ProProfs offers fast customer support via email, chat, and the help center
- Configure ticket priority and warnings based on your SLAs
- Leverage ProProfs' staff training tools to educate your agents on how to effectively use the platform
Pricing:
- Essentials – $10.00 per user per month
- Premium – $15.00 per user per month
- Enterprise – contact sales
3. Fresh desk
Freshdesk offers a powerful Team Inbox that allows employees to manage and prioritize incoming support requests from multiple sources, including email, chat, phone, and social media. Its array of features, including a ticketing system, multi-brand self-service portals, and a knowledge base, make it an excellent alternative to Zoho Desk.
Features:
- Manage emails, online queries, phone calls, chat requests, and social media requests from a single location with Freshdesk.
- Automatically assign requests from multiple channels to the appropriate agent for streamlined handling.
- Freshdesk's gamification feature awards agents points and badges based on their performance.
- Safely test new features and settings in a secure environment without exposing agents or clients.
- Optimize agent interactions and manage your knowledge base with Freshdesk's artificial intelligence capabilities.
- Create custom dashboards with insights derived from your Freshdesk data
Pricing:
- Free – $0.00
- Growth – $15.00 per agent per month
- Pro – $49.00 per agent per month
- Enterprise – $79.00 per agent per month
4. Hubspot Service Hub
While HubSpot is primarily recognized for its marketing software, it has recently expanded into the support software industry with its Service Hub product. Service Hub offers a self-service help desk solution that includes shared mailbox, live chat software, and knowledge base software, making it a noteworthy contender in the market of Zoho Desk alternatives.
Features:
- Enable your agents to view customer interactions across multiple channels from a single inbox in Hubspot
- Filter conversations using forms or tickets and assign each engagement to the appropriate agent while also checking agent availability
- Accept and track inbound calls from customers and place calls directly from Hubspot using Hubspot's VoIP software
- Conduct customer satisfaction surveys, including CSAT, CES, and NPS, to gather feedback
- Enhance self-service by creating a customized knowledge base for your customers
- Create a comprehensive reference, guide, and how-to library for your customer support staff
- Use bots and pre-programmed replies to reduce response times
- Assess the success of your customer service using Hubspot's reporting tools
Pricing:
- Professional – $450.00 per month
- Enterprise – $1,200.00 per month
5. Help Scout
Help Scout is a customer communication solution designed to cater to the needs of expanding teams aiming to deliver exceptional customer care. Upon signing up, you will gain access to a thoughtfully curated collection of communication tools tailored to the requirements of such teams.
Features:
- Get a centralized view of customer conversations, assign them to coworkers with private notes for context, and use saved replies to speed up response times.
- Workflows: Automate repetitive tasks such as sending bulk answers and organizing chats by folder using if/then logic.
- Create a customized knowledge base to help customers find answers to their queries without having to contact support.
- Allow your agents to provide quick access to the knowledge base or switch to live chat mode as per the customer's request.
- Use Help Scout's Beacon feature to send personalized notifications to customers about new content, product changes, or in-store or online events.
- Evaluate the efficiency of support channels such as email, chat, and knowledge base documentation, among others.
- Help Scout captures customer data with each interaction, allowing you to create more personalized experiences.
Pricing:
- Standard – $20.00 per user per month
- Plus – $40.00 per user per month
- Pro – $65.00 per user per month
Bottom-line
Although Zoho Desk offers various benefits, such as powerful features, it falls short in some aspects like the lack of critical features in main plans and flexibility in live chat. As a result, customers have to explore other Zoho Desk alternatives available in the market.
Fortunately, there are several other popular and functional products available that cater to businesses of all sizes. This Zoho Desk comparison post covers some of the most well-known alternatives that customers can consider.
Readers Disclosure: Our content is supported by our reader, that means some of the link from this article and within this website are affiliate links. If you click any of these links, then we may earn a commission with no extra cost to you.
